Online casino games are amazing, offering lightening fast access to real money games. The majority of games are designed to be incredibly intuitive and user friendly, providing an easy experience for those even unfamiliar with the online world. All online casinos also offer customer support centres, which are mostly on standby 24/7, and ready to help with any problems experienced.
There are, however, a number of common problems users have, but they are easily solved if you know how. Let’s have a look at a few of the most common problems, and learn how to best go about fixing them.
Games Locking Up Or Freezing
By far the most common problem online casino users have is a game locking up, freezing, failing to progress, or otherwise behaving unusually. This is a problem most commonly seen by those who play casino games on mobile devices, or other devices that use wireless connection. The issue comes as a result of the device losing connectivity, and the game no longer receiving required online information. Very simply put; the game will no longer function if it is not in communication with its server.
If experiencing such problems, first and foremost always check that the device has signal, and receiving online data. If your signal strength is weak, or otherwise not working, fixing this will allow the game to again function normally. The most obvious solution is to move to an area where signal is more readily available. Otherwise, connect to a Wi-Fi signal if possible, which will always provide a better connection.
If you are in a remote area with no Wi-Fi, and no better signal, you may have to simply wait to play online casino games for real money. Sadly, there is simply no way around having no signal for a wireless device. Keep in mind, though, that many online casinos offer downloading versions of their games that can be played offline. Offline games will not, however, offer real money play.
If making a deposit at an online casino, or some kind of real money purchase, an error message can be returned that the transaction has failed. This is also a common problem, and can also be the result of poor signal. Check the above-mentioned hints, and see if the problem cannot be resolved in this fashion.
If the problem persists, regardless of signal being strong, it is possible that the server is overloaded, and unable to handle more requests. Try simply waiting for a while, and doing the transaction again. If this is the case, it may be better to play at a different online casino, until the overloaded casino upgrades their systems.
When a game closes unexpectedly, this is referred to as the game crashing. It is a frustratingly common occurrence on some mobile phones, and is the result of the game not working well with the device’s available system resources. Since casino game developers try and make games for dozens of different model phones, all with varying resources, creating a game that is stable on all devices is a major challenge.
If you experience casino games crashing, it may be because your device is low on system memory. A solution can be to remove unwanted and unused programmes from the device, especially those that operate in the background of the operating system, such as ‘always on’ messaging programmes. Removing such programmes will free up system memory, and may help the crashing casino game be more stable. A mobile device should, in fact, always be well maintained, and never clogged up with loads of unused and unnecessary programmes.
If the problem persists, it might be best to contact the customer support centre of the casino.
Some games just seem difficult to play, with controls that feel sluggish, awkward, or otherwise are difficult to use. This is likely because the game was never optimised to work with the model of mobile device. The problem is fairly rare these days, since most devices have universal interfaces, but the problem can still occur.
In this case, the best option is to simply try a different programme, which may work better with your model device. The great thing about online casino games is that there are many to choose from, and a person can try out various games and programmes until a good fit is found for your device.
Ask For Help
Always keep in mind that online casinos have customer support centres for a reason; to help you get the best experience possible. When having problems, help is never far away. Simply send an email explaining your problem, or access the live chat system. Customer support centres deal with such problems all the time, and will likely know how to fix them quickly.