Online casinos operate in a different way than regular casinos. They cater to players from literally around the world. They also do not keep fixed office hours.
You can access and play at online casinos 24 hours a day. This is where the need for 24 hour customer support arose.
It’s not just the availability of the support that’s important but also the quality. When it comes to issues with your money, you do not want to mess around.
You want quick and helpful staff that will give you assurance that you will be helped in a satisfying manner. Let’s take a closer look at the 24 hour support you can receive.
The Types Of Support
There are a few ways that an online casino provides support to their customers. These include telephonic support, support via email and live chat support.
Telephonic support is where you can call in to a support centre or support desk and speak to a member of staff one on one. Most commonly the staff will speak English, but sites can also provide staff that speaks a variety of languages, it all depends on the site itself.
Telephonic support has both pros and cons. The pros of course are that you can speak directly to someone who can guide you through troubleshooting etc.
The cons of course are that there may be costs involved with the call, especially if you are not in the same country as the support desk.
Email is more often than not the standard form of customer support. You will find a support desk mail address on the casino site that you can send any queries or problems to.
This form of support is helpful if you do not want to pay for a call, if you find it easier to follow written instructions or if you need to send any documents or similar to the support team.
Using Live Chat Support
Live chat support is becoming more and more common. This is where the site features a chat application that allows you to chat directly and instantly to the support team.
It combines the benefits of both email and telephonic support into one channel.
Get The Best Experience
Great 24 hour support is usually not what you first look for at an online casino but it is absolutely essential to a positive casino experience.